Refunds, Returns & Warranties
Refund, Returns and Warranty Policy
Under the Australia Consumer Law, if the goods you have bought is not as described or faulty, we will provide a replacement, refund, repair or other type of ‘remedy’, unless if the item was a discounted or end of season clearance sale. The type of remedy available depends on the problem. Please email us at firstname.lastname@example.org within 7 days should you have any concerns of the item(s) you purchased.
This return or refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Surf Connect will not be responsible for parcels lost or damaged in transit if you choose not to insure. Original receipt must accompany all refund requests.
There is no return or refund policy for items purchased that does not suit your needs. However the management may offer a store credit less 25% handling and restocking fee. The decision is at the manager's discretion.
In addition Shopify also charges a 2% Conversion fee and such fee is non-refundable on refunds. Details of such can be viewed at the Shopify Payment Terms of Service.
Warranty only applies to new items purchased at retail price and does not apply to special 'sale', 'discounted', 'used' or items sold as 'consignment sale' from other customers. Damages occurring from crashes or jumps are also NOT covered by warranty.
Refund policy only applies to items purchased from our company direct and not via third party companies such as voucher companies.
Cancellations of bookings
Any bookings cancelled due to weather will be given the option of a full refund or reschedule to the next available spot. Changes of date/time is welcome provided 48 hours notice is given. No shows will void payment/voucher.
Cancellations due to COVID
If a student is unable to attend due to Covid, a $50 will be charged for rebooking.
Warranty Claims Procedure
Please email the following details to email@example.com for warranty assessment. Upon approval notification, please return product to our Brisbane warehouse (170 Flinders Parade, Sandgate, Qld 4017) for replacement.
Product (Brand, model, size, color):
Breakage or problem:
How did breakage/problem occur:
Date of purchase:
Receipt number (please attach copy):
Pictures - 1/. The entire product in full view, 2/. Picture of the serial number, and 3/. Close up picture(s) of the problem area or broken part(s). Please keep picture size under 1mb each as system will automatically delete pictures over 1mb.
If product was sold by an agent, agent/outlet's name:
Is customer trade, staff, ambassador or teamrider?
Agent’s purchase date & invoice number):